Our In-House Omnichannel Platform
The Tools Your Team Needs to Excel
Every Apex G.O.S. client has the option to use our fully customized omnichannel platform — starting with 10 agent seats included free. Scale with transparent per-seat pricing only when you need more. No forced switch, no surprise costs.
Why Clients Choose Our Platform
Brands choose our platform because it's streamlined, e-commerce-focused, and eliminates the need for multiple expensive tools. We've customized Chatwoot Community Edition and added our own in-house shift scheduling and client portal to make support faster, smarter, and more profitable.
Best of all, it's completely optional. If you prefer to stay on Zendesk, Gorgias, or your current helpdesk, your dedicated agents will be fully trained on your system.
We adapt to you.
Why Brands Switch to Our Platform — And Save Thousands
Tools like Zendesk or Gorgias can get expensive fast with base fees and per-seat pricing. Our optional platform gives you an all-in-one alternative:
10 Seats Included Free
10 agent seats included free with every support plan
Pay-As-You-Grow
Only pay for additional seats when you actually grow
No Feature Gates
No feature gates, no forced upgrades
Unified Interface
Everything unified in one clean, e-commerce-focused interface
Result? Clients save thousands annually, resolve tickets faster, and drive more revenue from support, all while keeping things simple.
Powerful Omnichannel Customer Support Platform
Designed for Dedicated Teams
Unified Omnichannel Inbox
Manage live chat, email, Facebook, Instagram, Twitter/X, WhatsApp, and custom APIs — all in one place. No more switching tabs or losing context.
Live Chat Widget
Website chat widget with proactive triggers and direct Shopify order lookup — turning visitors into buyers.
Chatbots & Automations
Handle routine queries instantly and automate workflows, freeing agents for high-value work.
Full Help Center
Beautiful, searchable knowledge base we build, write, and maintain for you — deflecting up to 40% of tickets.
In-House Shift Scheduling
Create, publish, and manage 24/7 coverage. Agents can swap shifts instantly, ensuring perfect coverage and happier teams.
In-House Transparent Client Portal
Full visibility: agent profiles, billable hours, PTO balances, live dashboards, invoices, and payments — all in one secure place.
100% Optional — With Fair, Scalable Pricing When You Use It
Use your existing tools, we train agents on Zendesk, Gorgias, or whatever you prefer (most common choice)
Or switch to our platform — optional, with 10 agent seats included free
Additional seats: simple, transparent per-seat pricing only when you need them
Unlimited channels, conversations, and storage — no hidden limits
You decide what works best. We make either option deliver outstanding results.
What Brands Achieve — Whether Using Our Platform or Their Own
"10 seats free was perfect for our start — now we've added a few more as we scaled. The platform is clean, fast, and saves us thousands."
Alex K.
CEO, 8-Figure Health & Wellness Brand
"We switched to their platform for the included scheduling and portal — saved us thousands and streamlined everything."
Jordan L.
Founder, Subscription Beauty Box
"The flexibility to stay on our existing tools while getting brand-trained agents was perfect."
Taylor M.
Head of CX, Electronics DTC Store
Ready to See How Our Flexible Approach Works for Your Brand?
Keep your current tools or try our optional platform (10 seats free) — either way, get dedicated agents who elevate your support and grow your revenue.